Support

ProIDS provides holistic support for heterogeneous solutions in end-to-end mode. Such approach gives our Customers many advantages:

  • Single point of contact
  • Efficiency – one party knows the whole solution

We also offer Telco grade SLA for open source based solutions – composing a cost-efficient Telco-grade solution consisting of multiple open source components is possible as a carrier grade support SLA can be applied.

Support variants:

  • 8 x 5 – premium system support on Bronze, Silver and Gold levels with SLA suited for your needs;
  • 24 x 7 – Emergency support – end-to-end emergency handling – call-in rota team available as single point of contact;

ProIDS provides services on all Tiers, offering:

  • Tier 1:
    • Local on-site support / HW support
    • Emergency call-out
  • Tier 2:
    • End-to-end System support
    • 3rd party support handling
    • End-to-end regression tests
    • End-to-end performance tests
    • Preventive maintenance
    • Test system maintenance
  • Tier 3
    • Software support – bug fixing
    • Configuration management
    • Software tests at Customer site
    • Software validation

About us

ProIDS logotype

After long time of being a part of huge multinational corporation in IT industry we detach ourselves and started ProIDS. And we took our skills, experience and customers’ trust with us. That’s why we like to say we did not come out of nowhere – we came out of shadow. And where are we heading now? Same direction as IT world. And we keep pace with it.

Drop us a line


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Contact us

Warsaw Office
Starościńska 10-12 Lok.1
02-516 Warsaw, Poland
Phone+48 222 991 476
Dubai Office
ProIDS LLC
Media City, Dubai
Phone+971 56 67 68 083
Headquarters
ProIDS Sp. z o.o.
Tagore 1/74
02-647 Warsaw, Poland
E-mailinfo@pro-ids.com
   

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